They can:Ĭlick the link to print the label and customs paperwork (if applicable) and apply it to the package, then drop the package off at the nearest FedEx drop-off location.įor your customer's convenience, the email also includes links for finding drop-off locations in the area and if applicable, instructions for international shipping. But I'm not counting on it.The customer receives an email with a link and barcode they can use to access the label. So, best case, as far as I can see at this point, is that this package makes it back to me and the component inside is undamaged. To make matters worse, the buyer will not be home today (found at this morning), and the third (final) delivery attempt will be made. I haven't independently verified that but I have reached out again to FedEx via their CS twitter feed. Indeed, the ebay rep told me that both UPS and FedEx have stated to ebay that they will not hold packages for pickup any more period. I can confirm that, after several calls on the buyer's behalf to FedEx CS plus one to ebay CS, neither the buyer nor I can make that request nor will ebay. I thought for sure, without doing my homework (my bad), that the buyer would be able to select "Hold at Location" at a Walgreens just around the corner. I sure do wish I had seen this post before I shipped a very expensive, very heavy vintage audio component via FedEx with direct signature required, insurance, and with the label purchased through ebay. During the last call eBay rep told me to keep my fingers crossed one of the delivery attempts makes it. FedEx more or less wouldn't make any changes per my request. eBay refuses to cooperate and is telling me to make arrangements with FedEx. I paid for the label and insurance and shipped the item, but the shipper account on file is eBay's. arrange for a pickup from a specific FedEx office). After multiple calls to FedEx and eBay I find out that I am not the shipper on record and I cannot make changes (e.g. I try to make changes under my FedEx account, I can't. Understandably, he is angry with me for putting such restrictions, which I never did. He goes to the FedEx location on Tue morning and they tell him due to shipper restrictions they cannot release the package. He called FedEx and presumably arranged hold-for-pickup for the next day. He says he never left the house and there is no door tag or FedEx trucks on his security cameras. The buyer waited all day until he got delivery exception at 7:30pm - " customer not available or business closed". It got on the FedEx vehicle at 2pm with delivery by 8pm. The package barely made it to the destination on the 4th day, Monday morning, with virtually no tracking. Shipping and receiving addresses are on the East Coast. They said delivery is for the following Monday (there is no Saturday delivery option on eBay). Shipped a small expensive item FedEx 2-day express from my seller account on eBay on Thursday. Warning - Seller is not the Shipper as far as FedEx is concerned if you purchased your label on eBayĢ) No Saturday delivery - ship on Thu, delivery will be on Mon (perhaps)ģ) Residential delivery window is 8am-8pmĤ) Bogus delivery attempts by the FedEx driversĥ) No hold for pickup available from FedEx on request from buyer or sellerĦ) Seller is caught in catch-22 situationħ) Seller waives the FedEx Money Back Guarantee when they buy label via eBay As a seller, I ran into multiple problems with FedEx 2-day Express label purchased on eBay:
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |